We currently offer FREE postage and packaging to all destinations around the world on all orders placed on this website. Books ordered will be send by Royal Mail from the UK to most destinations, though we also ship from our USA and sometimes our Australian printers directly to locations within those countries and other locations – which is how we are able to keep costs down and offer this free service.
DO YOU SHIP TO … ?
We have not yet had an order from a country we were unable to ship to, so it is likely that we do ship to yours! We have regular customers in the UK, Ireland, all over Europe (including Northern Europe), and also in Japan, Korea, India, South Africa, Australia, New Zealand, Chile, Bolivia, Argentina, Mexico and other parts of Latin America, the U.S.A, Canada and all kinds of places between! It’s fascinating to know where our books are travelling to and where they are being read!
Delivery to most destinations will usually be within 5-14 working days, sometimes much quicker. However, if you – for whatever reason – need your books sooner or by a set date, please contact us – firstname.lastname@example.org.
There are some countries – including some Latin American countries, as well as destinations in the Middle East and Africa where we have found parcels take a lot longer to be delivered – up to 5-6 weeks. Please contact us if in doubt, especially if you need your books urgently.
If your book(s) arrive in a damaged condition, or has another physical problem, please contact us to email@example.com and we will do our best to find a solution. We are not able to accept returns for other reasons.
NEED IT QUICKER?
We are able to offer special delivery, courier and faster postal services in some instances and will invoice you for that at the cost. In some instances it will be faster to purchase our titles from a local bricks and mortar store or from one of the online bookshop giants, such as Amazon or B&N who might have stock in your country and will be able to offer next day delivery.
NEED PEACE OF MIND?
If you feel you need your books sent by recorded / signed for delivery please contact us firstname.lastname@example.org and we will arrange this for you, the additional cost will vary and is usually between £2 and £8 (in addition to postage costs, which will still be free) per parcel depending on the destination, size and value of the parcel.
It is very rare for books to go missing and we do obtain proof of posting (Certificate of posting) for all books we dispatch. Whilst we are not able to provide tracking, this does allow us to have the loss investigated by Royal Mail and for the customer to claim for their loss – however, they require 30 days before this can be done. Please contact us if your parcel does not arrive within a reasonable time.